AODA – Multi Year Accessibility Plan

This 2021 – 2025 accessibility plan outlines the policies and actions that Attrell Toyota has put in place to improve opportunities for people with disabilities. Accessible formats of this document are available for free upon request.

Message from the Owners

Attrell Toyota strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility. Our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps Attrell Toyota is taking to meet those requirements and to improve opportunities for people with disabilities. Our plan shows how Attrell Toyota will play its role in making Ontario an accessible province for all Ontarians.

Past Achievements to Remove and Prevent Barriers

This document includes a summary of the accessibility initiatives Attrell Toyota has completed.

Customer Service

Attrell Toyota has remained in compliance with the Customer Service Standard. To date, we have not received any feedback on our accessible customer service. On request, Attrell Toyota will provide accessible customer service or communication supports to people with disabilities, that take into account their disability.

Information and Communications

On request, Attrell Toyota will provide information to people with disabilities in an accessible format or with communication supports that take into account their disability.

Employment

  • Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.
  • Attrell Toyota is committed to fair and accessible employment practices.
  • Attrell Toyota will accommodate people with disabilities during the recruitment and assessment processes and when people are hired. We are committed to a fair and accessible recruitment process for applicants with disabilities. However, please be advised that Attrell Toyota may post some positions where we may be unable to accommodate certain disabilities or impairments.

 Strategies and Actions

Customer Service

Attrell Toyota is committed to providing accessible customer service to people with disabilities. This means that we will provide goods and services to people with disabilities with the same high quality and timeliness as others. We will continue to follow our Accessible Customer Service Policy.

Information and Communications

On request, Attrell Toyota will continue to provide information to people with disabilities in an accessible format or with communication supports that take into account their disability.

Feedback

Attrell Toyota is committed to providing accessible customer service to people with disabilities. Part of this is getting feedback from our customers about how we can improve our process. In 2021 we created a form system online that will feed information back to the management team. If any customer has a AODA related issue or if they have a general issue, they can easily reach out management team at suggestions@attrelltoyota.com.

Employment

Attrell Toyota is committed to fair and accessible employment practices. Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.

Attrell Toyota will accommodate people with disabilities during the recruitment and assessment processes and when people are hired. We are committed to a fair and accessible recruitment process for applicants with disabilities. However, please be advised that Attrell Toyota may post some positions where we may be unable to accommodate certain disabilities or impairments.

Attrell Toyota will take the following steps to develop and implement processes for individual accommodation plans and return-to-work policies for employees that have been absent due to a disability:

  • Require that requests for accommodation be sent directly to Hiring Manager and require employees to submit supporting medical documentation. To ensure employee privacy is protected, specific details regarding accommodation will only be discussed with the Department Manager and the HR Manager
  • Ensure accommodation and return to work plans are developed based on physician recommendations and business needs up to undue hardship.
  • Individual accommodation plans will be evaluated monthly by the HR Manager and Department Manager. Further supporting medical documentation may be requested.
  • If a request for accommodation is denied, the HR Manager and Department Manager will communicate the decision and reasons directly to employee.

If Attrell Toyota is using performance management, career development and redeployment processes, we will assess the individual’s capabilities and evaluate against position job description to ensure the accessibility needs of employees with disabilities needs are taken into account.

Attrell Toyota will take the following steps to prevent and remove other accessibility barriers identified:

  • Provide online training to employees on how to prevent customer barriers.
  • Once an accessible barrier has been identified, it will be immediately reviewed to assess the individual requirements needed.
  • Alternative options will also be evaluated on an as needed basis.

Training

We are committed to training staff and volunteers in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities. We will train our employees and volunteers on accessibility as it relates to their specific roles.

Attrell Toyota takes the following steps to ensure employees are provided with the training needed to meet Ontario’s accessibility laws:

  • Provide Online Accessible Customer Service training to all employees that interact with members of the public either face to face or over the phone.
    • The training is provided by a third party, DealerPILOT HR.
  • Accessible Customer Service Procedures are available to all employees through our HR system.

For more Information please contact:

Joel Attrell
Email: joel_attrell@attrelltoyota.com
Phone: 905-450-4858